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Dwarkadhish Overseas

DGFT, Customs and Export Compliance Support Across India

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Public Website Policy

Terms and Conditions

Website Use and Professional Services | dwarkadhishoverseas.com

Effective date: 22 August 2026   |   Last updated: 22 August 2026

Our working principle is simple. Before work begins, we will share the agreed scope and what we will deliver. We will list the documents we need. We will state our professional fees and what is not covered. We will also give the expected timeline.

A material change or new need may arise. If so, we will explain how it affects scope, fees and timing. We will then ask for the Client’s approval. We will not start work outside the agreed scope without it.

1. About These Terms

These Terms and Conditions (“Terms”) apply to your use of dwarkadhishoverseas.com (the “Website”). They also cover our professional services. We supply them under the Dwarkadhish Overseas name.

For each engagement, “Dwarkadhish Overseas”, “we”, “us” or “our” means one legal entity. This is the entity named on the quote, proposal, engagement letter or invoice that applies.

“Client”, “you” or “your” means the person or organisation using the Website. It also means anyone who asks for, accepts or pays for Services.

By using the Website, you agree to the website-use rules in these Terms. A professional-services engagement starts only when we and the Client accept named Engagement Terms. These are set out below. Simply visiting the Website does not create a professional, fiduciary, agency or advisory relationship. Nor does sending an enquiry.

Nothing in these Terms limits a right or remedy that the law will not let us exclude. If you are a consumer under the law that applies, mandatory consumer protections still apply to you.

2. Definitions and Order of Documents

  • “Services” means the support named in the Engagement Terms. This covers DGFT, Customs and ICEGATE support. It covers export-incentive, refund, licence and certificate support. It covers documentation, transaction and registration support. It covers advisory and outsourcing support. It also covers related support.
  • “Engagement Terms” means the accepted quote, proposal or engagement letter. It also means the accepted statement of work, invoice, email or other written message. It names the Services. It also names the commercial terms for a Client.
  • “Original Scope” means what the accepted Engagement Terms clearly include. That is the Services, deliverables and standard follow-up. Read it with the assumptions and exclusions stated there.
  • “Change Request” means a written proposal to change the Original Scope. It may also change the deliverables, assumptions or professional fees. It may change third-party costs, responsibilities or the expected timeline.
  • “Written” or “in writing” includes signed documents. It also includes email. It includes messages sent through an agreed business messaging channel, such as WhatsApp. The messages must be ones that can be kept and copied.

If documents conflict, this order applies. First comes a signed engagement letter or statement of work. Next comes the accepted quote or proposal. Then comes an approved Change Request. After that comes the invoice for the named Services. These Terms come last.

A service-specific written term overrides these Terms only for that engagement. It does so only as far as the conflict goes.

3. Eligibility and Authority

You must be legally able to make a contract. You may act for a company, firm, LLP, trust, association or another person. If so, you confirm that you have the power to act for that party. You may accept the Engagement Terms. You may give instructions. You may share documents. You may approve filings. You may also take on charges for that party. We may ask for proof of this power at any time.

4. How an Engagement Is Formed

We may issue Engagement Terms after an enquiry or discovery talk. An engagement begins when the Client accepts them. The Client may sign. It may confirm by email or WhatsApp. It may also pay an invoice. The invoice must clearly name the Services. It must also refer to these Terms. A quote may state another way to accept. If so, that way will apply.

We may decline a request before it is accepted. We may do so for a conflict. We may also do so for a legal or compliance concern. Other reasons are a lack of capacity, incomplete details or non-payment.

The Engagement Terms and these Terms together form the agreement for the Services. A Client purchase order or standard terms apply only if we accept them in writing. We must do so clearly.

5. Information Shared Upfront

Before substantive work begins, we will give or confirm the following, as applicable:

  • the requested Services and the main deliverables in the Original Scope;
  • the Client information, documents, authorisations, approvals and dependencies that we reasonably know about at that stage;
  • the professional fees, applicable taxes and payment schedule, and any known government, statutory, portal, bank, council, digital-signature, courier, travel or other third-party charges;
  • key assumptions, limitations and exclusions. These include whether departmental representation, hearings, replies to notices, appeals, repeated revisions or travel fall outside the Original Scope; and
  • the expected start date or timeline. This depends on complete documents, payment, Client approvals, portal availability and third-party or government processing.

Some needs cannot reasonably be found before we review the documents or hear from the authority. We may treat such a need as a change under Section 6. We will take reasonable care to explain this when it arises.

6. Changes and Additional Requirements

A Change Request may be needed if the Client does any of the following. The Client may change its instructions, facts, documents, entity, port, bank, scheme, period, application type or desired outcome. The Client may ask for extra deliverables or faster completion. The Client may give incomplete, inaccurate or replacement documents. The Client may ask for repeated rework outside the agreed revision allowance. A new query or requirement may come from an authority, portal, bank, council or other third party. This needs a Change Request if the Original Scope did not reasonably include it. A change in law, procedure, official fee or portal process may also need one. So may an unforeseen technical or factual issue.

When a material change or added requirement arises, we will tell the Client the following:

  • what has changed and, where reasonably possible, why it is required;
  • the extra or revised work, and any change to deliverables or Client duties;
  • any added professional fee, tax, government fee or third-party cost; and
  • the likely effect on timing, order of work, dependencies or the chance of completion.

We will not do chargeable work outside the Original Scope without the Client’s written approval. We will also not incur a material added third-party cost without it. The Client may approve by email or by an agreed WhatsApp number. If the Client does not approve a Change Request, we may continue the unaffected Original Scope. We may pause the affected work. We may also close the affected matter. What we do depends on what is reasonably possible and lawful.

Minor corrections that are needed to deliver the Original Scope are not treated as added requirements. This applies if they do not materially change the work. We will not use this Section to re-price work merely because it needs the ordinary effort that the accepted Engagement Terms reasonably expect.

7. Client Responsibilities

The Client must:

  • give complete, accurate, current and lawful information and readable documents. The Client must also tell us promptly about any fact, notice, deadline, rejection, litigation, investigation, prior filing or change that may affect the Services;
  • make sure it has the right and authority to give us personal, business, banking, trade, Customs, tax and regulatory information. It must also have the right to instruct us to process or submit it;
  • review drafts, forms, classifications, calculations, declarations and filing particulars. It must give timely approvals, signatures, digital signatures, OTP or live authentication where required;
  • keep separate copies of all source documents, acknowledgements, licences, certificates, scrips and correspondence;
  • pay invoices, government charges and third-party costs when due. It must keep enough portal, bank or other balances where required;
  • use Services and deliverables only for lawful purposes. It must comply with all import, export, foreign-trade, Customs, tax, banking, sanctions and other legal requirements that apply; and
  • keep contact details and authorised representatives current. It must reply in the time needed to protect a filing or statutory deadline.

Do not send us internet-banking passwords, card PINs or CVVs, permanent government-portal passwords, digital-signature private keys or unrestricted account credentials. The authorised individual should complete OTPs and live authentication through the agreed process.

8. Professional Fees, Taxes and Other Charges

Unless the Engagement Terms say otherwise, quoted prices are professional charges. They cover the basic application preparation, filing and standard follow-up that the Original Scope clearly includes. GST and other taxes that apply are extra. The exception is where they are clearly stated to be included.

The following costs are extra unless they are clearly included. They are government and statutory fees, Export Promotion Council or chamber fees, portal charges, bank charges, digital-signature costs, stamp duty, notarisation, attestation, translation, courier, travel, accommodation, third-party professional fees, departmental representation and work outside the Original Scope. These amounts may change outside our control. We charge them at actual cost. Or we charge the amount shown in the Engagement Terms or an approved Change Request.

A cost estimate is not a fixed fee unless it is described as fixed. We will adjust any deposit or advance under the accepted Engagement Terms and the work done. On request, we will give reasonable supporting details for reimbursable out-of-pocket expenses.

9. Invoicing and Payment

Invoices are payable by the due date shown on the invoice or in the Engagement Terms. The Client must promptly tell us about any genuine billing concern. Undisputed amounts remain payable. If an amount is overdue, we may do any of these things. We may pause work after giving reasonable notice. We may decline to make a filing or incur a cost. We may withhold work product to the extent the law permits. We may also end the affected engagement. A late-payment charge applies only if the Engagement Terms or invoice disclose it and the law permits it.

The Client is responsible for the results of a missed filing, expiry, lost opportunity or delayed processing. This applies where we could not proceed because the Client did not provide required payment, documents, instructions, approvals, signatures or authentication on time. We will still take reasonable steps to warn the Client of a known material deadline.

10. Timelines and Dependencies

Unless we clearly guarantee them in writing, all dates and timelines are good-faith estimates. They are not promises of approval or completion by a fixed date. Work normally begins after acceptance. We also need any required advance and reasonably complete documents and instructions.

Completion may depend on the Client. It may also depend on third parties. These include DGFT, Customs, ICEGATE, GST authorities, banks, Export Promotion Councils, chambers, courier providers, government portals and others. Their processing times, queries, inspections, hearings, technical outages and decisions are outside our control. We will tell the Client about a material delay or new dependency when it is reasonably known. If it changes the Original Scope, we will follow Section 6.

11. Client Review, Authorisation and Filings

The Client stays responsible for two things: the accuracy of its facts, transactions, and documents, and their legal effect. Before a material submission, we may give the Client a draft, a summary, or the filing details for approval. By approving, the Client confirms three things. The Client has reviewed the information. The Client has the authority to submit it. The Client believes it is complete and accurate.

Where the Client authorises us to submit through a portal or to speak with an authority, bank, council, or other body, that authority covers only the agreed Services. We may rely on instructions from the Client’s named representative. This does not apply if the Client tells us in writing that the representative’s authority has changed.

12. Government Decisions and No Guarantee

We provide professional assistance. We do not control government departments, statutory authorities, banks, councils, chambers, portal operators or other decision-makers. We do not guarantee any of the following. These are issuance, registration and approval. They are a licence, a certificate and an incentive. They are a refund, a scrip and a duty benefit. They are processing time, classification and a transaction rate. They are also a particular authority response. Eligibility and outcomes depend on several things. These are applicable law, scheme conditions, Client facts and evidence. They also include the relevant authority’s decision.

A preliminary view, eligibility indication, estimate or strategy is based on the information available at the time. It may change later. This can happen after document verification. It can happen after legal or procedural developments, portal checks or authority feedback. It can also happen after Client changes.

13. RoDTEP, RoSCTL and Similar Transactions

Any support for a RoDTEP, RoSCTL or similar credit, scrip or transferable-benefit transaction depends on verification. We verify ownership, validity and value. We verify transferability and portal status. We verify documents too. We verify the agreed commercial terms as well. Rates or values discussed before verification are indicative only. The only exception is a rate or value expressly fixed in writing. It must be fixed for a stated validity period.

The Client must provide genuine and complete supporting records. It must also confirm that it has good title. It must confirm that it has authority to transact. Some conditions may be agreed. These include original documents and bank attestation. They also include transfer letters and portal actions. Completion then depends on meeting those conditions. We may pause or refuse a transaction in two cases. One is where verification is incomplete. The other is where a concern arises. It may be overcompliance, fraud, title or sanctions.

14. Cancellation, Refunds and Closure

A cancellation or refund is governed first by two things. One is the accepted Engagement Terms. The other is any refund and cancellation policy published on the Website. Unless they say otherwise, two kinds of amount are not refundable. The first is professional fees. These are for work already performed. The second is third-party amounts already paid or committed. These include government fees and statutory charges. They also include portal costs and bank charges. We do not refund these.

If a Client cancels before completion, we will assess three things. They are the work performed, the costs incurred and the commitments made. We will do so reasonably. Any unearned professional-fee balance will be returned after adjustment. This applies only where the Engagement Terms make it refundable. The same applies in one more case. We may cancel for reasons not caused by the Client. We must be unable to complete the Services. We will apply the same reasonable adjustment.

No refund is due only because an authority delays or queries a matter. None is due only because it rejects or refuses a matter. This holds where we performed the agreed work with reasonable care. This Policy does not affect mandatory refund rights under applicable law.

15. Confidentiality and Privacy

Each party must take reasonable care to protect the other party’s confidential information. A party may use it only for four things. These are the engagement and internal administration. They are also legal compliance and enforcement of rights.

Some information is not confidential. That includes anything already public through no breach of this agreement. It includes anything that was lawfully known without restriction. It includes anything developed independently. It includes anything lawfully received from another source. It also includes anything that law or a competent authority makes a party disclose.

We process personal data under our Privacy Policy. It is published on the Website. The Client must ensure it is authorised to share personal data with us. It must also have given any required notice. It must also have obtained any required consent. This applies to many people. They are directors, partners, employees, authorised signatories, customers, suppliers and others.

16. Electronic Communications and Approvals

The parties may use email, phone, and agreed messaging platforms, such as WhatsApp, to communicate and approve routine matters. The Client accepts the usual security and delivery risks of these channels. The Client must verify any unusual payment instruction, bank-detail change, or request for sensitive data. To verify it, the Client must call our published phone number.

A message from the Client’s named email address or phone number may be treated as authorised, unless we have reason to doubt it. The Client must promptly report any loss, compromise, or unauthorised use of an account or device. We may retain electronic records and approvals as engagement records.

17. Website Use

Website content gives general details about our services. It is not legal, tax, accounting, investment, or transaction advice for any specific matter. The Client should get advice suited to its own facts before acting. Service descriptions, indicative timelines, and prices may change. The accepted Engagement Terms control each engagement.

You must not:

  • use the Website unlawfully or fraudulently;
  • submit false, misleading, infringing, harmful, or unauthorised information;
  • interfere with Website security or function, or introduce malware;
  • scrape the Website at an unreasonable scale, probe for weaknesses, or attempt unauthorised access;
  • pose as another person, or misrepresent authority, identity, ownership, eligibility, or a transaction; or
  • copy, republish, or commercially exploit Website content, except as permitted by law or with our written consent.

We may restrict or block access to protect the Website, users, or our rights. Links to government or third-party websites are provided for convenience. We do not control their content, security, availability, or terms.

18. Intellectual Property and Deliverables

We or our licensors own the Website, our brand and our layouts. We or they also own our original explanatory content, internal methods and templates. The same goes for our checklists, know-how and tools. The Client must pay in full before it can use the final applications, reports, letters and other deliverables made for it. It may use them for the purpose they were supplied for.

We do not pass on pre-existing materials, generic templates, methods, know-how or third-party materials to the Client. The Client keeps ownership of its source documents, data, trademarks and content. It gives us a limited right to use them. We may use them to provide the Services and to comply with law. We may also use them to keep proper engagement records.

19. Third-Party Platforms and Service Providers

The Services rely on outside systems. These include government portals and bank systems. They also include Export Promotion Councils, chambers, and communication platforms. Other examples are digital-signature providers, payment providers, cloud services, and couriers. We do not control these systems. This covers their availability, processing, fees, security steps, and terms. You may need to accept their terms directly. You may also need to complete authentication yourself. A third party may act, or fail to act, on its own. We are not responsible for a third party’s independent act or omission. We do stay responsible for one thing. This is choosing and managing our own service providers. We apply reasonable care to this, where it applies.

20. Standard of Service and Disclaimers

We will perform the accepted Services with reasonable care and skill. We will use the information and authorisations the Client gives us.

The Engagement Terms may promise certain things. Lawful warranties may also apply. This holds where the law does not allow us to exclude them. Outside of these, we give no other guarantee. The Website and Services may not run without interruption. We do not guarantee they will fit an unstated purpose. We do not guarantee a set regulatory or commercial result.

Rules, classifications, portal behaviour, and authority practices can be unclear at times. Where this happens, we may use our professional judgment. We may also apply a fair reading of the rules.

We do not audit your facts or documents. We also do not check every source fact or document on our own. This applies unless the Original Scope says otherwise. We may rely on the facts the Client gives us.

21. Limitation of Liability

These limits apply to the maximum extent the law permits. Neither party is liable to the other for indirect, incidental, special or consequential loss. Nor is either party liable for loss of profit, revenue, opportunity, goodwill or anticipated benefit. This covers loss from the Website or Services. A direct loss is not excluded. That holds if it was reasonably foreseeable and caused by a party’s breach.

Our liability is capped, to the maximum extent the law permits. Our total aggregate liability is limited. This is for an affected engagement. It will not exceed the professional fees actually paid to us. Only fees for the specific services are behind the claim count. The cap does not apply to fraud, wilful misconduct or gross negligence. Nor does it apply to breach of confidentiality or data-protection duties. It does not apply to any liability the law does not let us limit. Government fees, taxes and third-party payments are not professional fees for this purpose.

22. Client Indemnity

To the extent the law permits, the Client will indemnify us. The indemnity covers a third-party claim, penalty, cost or loss. It applies if the loss arises directly from any of three things. The first is information or documents. They are materially false, forged, misleading, unauthorised or unlawfully obtained. The second is an unlawful instruction. The third is the Client’s material breach of Section 7. This does not apply to the extent we caused the loss. That means our own breach, negligence or wilful misconduct. It also means our failure to follow an accepted instruction. We will give reasonable notice of a claim. We will also allow reasonable participation in its defence.

23. Suspension and Termination

Either party may end an engagement by written notice, subject to the accepted Engagement Terms. We may suspend or terminate the engagement at once if we reasonably need to. Reasons include non-payment, missing authority, a long delay in response, false or suspicious documents, unlawful instructions, abuse, or a conflict. They also include a security risk, a regulatory concern, or a material breach that cannot be fixed. If a breach can be fixed and is not urgent, we will usually give you a reasonable chance to fix it.

When the engagement ends, you must pay for work done and approved costs incurred up to the end date. We will provide completed or paid-for items made for you if they are reasonably available. This is subject to applicable law, confidentiality, record-retention duties, and any lawful right to withhold. Certain sections survive termination by their nature. These include payment, confidentiality, intellectual property, liability, indemnity, dispute, and general provisions.

24. Events Outside Reasonable Control

Neither party is responsible for a delay or failure caused by an event beyond its reasonable control. Such events include government action, a legal change, a portal or banking outage, a telecommunications failure, a natural disaster, an epidemic, a labour disruption, a civil disturbance, or the failure of a critical third-party system. A cyberattack also counts, unless the party failed to use reasonable safeguards. The affected party will take reasonable steps to reduce the impact and resume performance. Payment for work already performed and costs already incurred remain due.

25. Disputes, Governing Law and Jurisdiction

The laws of India govern these Terms and each engagement. The parties will first try to settle any dispute in good faith. They will use written notice and talks for at least 15 days. There is one exception. It is urgent interim relief, if reasonably required. After that, formal proceedings may start. Courts of competent jurisdiction in Bengaluru, Karnataka have exclusive jurisdiction. Mandatory law comes first. So does any other forum expressly agree to the Engagement Terms.

26. Changes to These Terms

We may update these Terms for the future Website use and future engagements. We will post a revised version with a new effective date. A change will not alter an already accepted Original Scope, fee or material right. This holds during an active engagement. There are two exceptions. These are a change the law requires and a change agreed upon in writing. Section 6 covers any service-specific mid-engagement change.

27. General Provisions

  • Entire agreement. The accepted Engagement Terms, approved Change Requests and these Terms form the entire agreement for the Services. They replace prior discussions on the same subject. The exceptions are fraud and a written term expressly preserved.
  • If a provision is unlawful or unenforceable, it will be limited or removed only as far as needed. The remaining provisions continue.
  • No waiver. A delay in enforcing a right is not a waiver. Nor is a failure to enforce it. A waiver must be written. It applies only to the stated instance.
  • The Client may not transfer an engagement without our written consent. We may transfer it as part of a genuine business reorganisation or transfer. This needs two things. It must not materially reduce the Client’s rights. We must also give appropriate notice.
  • No partnership. The engagement does not create a partnership. It does not create an employment relationship, joint venture or general agency between the parties.
  • Headings are for convenience and do not limit interpretation. Words such as “including” are illustrative and not exhaustive.

28. Contact

For questions about these Terms, a quotation, a Change Request, billing or an active engagement, contact us using the details below:

Business: Dwarkadhish Overseas

Website: dwarkadhishoverseas.com

Email: info.dwarkadhish@gmail.com

Telephone / WhatsApp: +91 9993836141

Office: 4th Floor, Startup Huts, Unit 7, near Domino’s Pizza, 27th Main, HSR Layout, Karnataka 560102, India