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Dwarkadhish Overseas

DGFT, Customs and Export Compliance Support Across India

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Public Website Policy

Privacy Policy

Dwarkadhish Overseas | dwarkadhishoverseas.com

Effective date: 22 August 2026   |   Last updated: 22 August 2026

This Policy explains how Dwarkadhish Overseas collects, uses, shares, stores and protects personal data when you visit our website, submit an enquiry, communicate with us or engage us for DGFT, Customs, export-incentive, refund, licence, documentation or export-compliance services.

1. Scope and Who We Are

Dwarkadhish Overseas (“Dwarkadhish”, “we”, “us” or “our”) operates dwarkadhishoverseas.com and provides professional support to exporters, importers, manufacturers, merchant exporters and other businesses. This Policy applies to personal data processed through the website and during our related service-delivery activities, whether the data is provided online, by email, telephone, WhatsApp, in person, through document-sharing channels or by an authorised representative.

This Policy concerns information relating to an identifiable individual. Information relating only to a company or other legal entity may not be personal data, but this Policy applies where business records identify directors, partners, proprietors, employees, authorised signatories, customers, suppliers, agents or other individuals.

2. Personal Data We May Collect

Depending on your interaction with us and the service requested, we may collect the following categories of personal data:

  • Contact and enquiry information, including full name, company name, job title or role, postal address, telephone number, WhatsApp number, email address, service required, message and consultation details.
  • Business and regulatory information, including proprietorship, partnership, LLP or company records; IEC, GSTIN, PAN, CIN, LLPIN, DIN and other registration details; authorisation letters; specimen signatures; and details of directors, partners, proprietors, employees or authorised representatives.
  • Identity and verification records where required for a service, such as Aadhaar or other government-issued identity/address proof, photographs, digital-signature-related records and supporting KYC documents. Please provide only the documents specifically requested for the relevant purpose.
  • Trade, Customs, DGFT, tax and banking documents, including invoices, shipping bills, bills of entry, eBRC records, EGM and scroll details, bank letters, AD Code documents, cancelled cheques, refund or incentive records, licences, certificates, statements, application records and related correspondence.
  • RoDTEP and RoSCTL transaction information, including scrip details, ownership and validity records, invoices, transfer letters, banking confirmation and transaction communications.
  • Billing and payment information, including billing address, tax details, invoice records, bank or UPI transfer references and payment status. Banks or payment-service providers may process payment instrument details directly.
  • Communications and service records, including emails, WhatsApp messages, call notes, document checklists, instructions, quotations, engagement records, complaints, feedback and follow-up history.
  • Website and device information, which may include IP address, browser and device type, operating system, approximate location derived from IP address, referring page, pages viewed, date and time of access, cookie identifiers and diagnostic or security logs.
  • Any other information you voluntarily provide or authorise us to obtain for a clearly stated service or legal purpose.
3. Information We Do Not Intentionally Request

We do not intentionally request your internet-banking password, debit or credit card PIN, card CVV, permanent portal password, digital-signature private key or any other credential that would allow unrestricted access to an account. Where a portal requires an OTP or live authentication, the authorised individual should complete that step during the relevant verification or filing process. Do not send such credentials by email or WhatsApp unless we have expressly provided a secure and purpose-specific method.

4. How We Obtain Personal Data
  • Directly from you when you complete a website form, request a consultation, call, email, WhatsApp us, make a payment, share documents or enter into an engagement with us.
  • From your company, employer, authorised representative, consultant, bank, customs broker, logistics provider, customer, supplier or another person involved in the engagement.
  • From government, statutory, regulatory, banking or industry portals and records where you ask us to verify, file, track or follow up a matter and such access is authorised or lawfully available.
  • Automatically through website logs, cookies and similar technologies when you use the website.
  • From public sources or professional directories where lawful and relevant to a genuine business enquiry or compliance activity.
5. Why We Process Personal Data
  • To respond to enquiries, understand requirements, provide an initial assessment, arrange consultations and prepare quotations or proposals.
  • To verify documents, conduct eligibility or completeness checks, open and administer a client engagement and provide the requested professional services.
  • To prepare, submit, manage, track, reconcile or follow up applications, registrations, certificates, licences, refunds, incentives, scrip transactions and other compliance matters.
  • To communicate document checklists, status updates, approvals, acknowledgements, payment information, support responses and service-completion records.
  • To manage billing, accounting, tax, collections, audits, internal administration and business records.
  • To protect clients, our business, our systems and government or third-party portals against fraud, misuse, security incidents and unauthorised access.
  • To comply with applicable laws, regulatory directions, lawful requests, court orders and record-keeping obligations, and to establish, exercise or defend legal claims.
  • To operate, secure, troubleshoot and improve our website, forms, communications and services, including through aggregated analytics where used.
  • To send service-related communications. We will send promotional messages only where you have consented or where otherwise permitted by applicable law, and you may opt out at any time.
6. Consent and Other Permitted Processing

We process personal data for lawful purposes based on your consent; the information you voluntarily provide for a specified request; steps needed to respond to or perform an engagement; compliance with legal obligations; protection of legal rights and security; and other uses permitted by applicable law. Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already carried out lawfully and may limit our ability to continue a requested service where the information is necessary for that service.

7. When We Share Personal Data

We may share personal data only where reasonably necessary for the purposes described in this Policy, including with:

  • Our employees, authorised consultants, agents and contractors on a need-to-know basis and subject to confidentiality and access controls.
  • Technology and operational providers that support website hosting, cloud storage, email, CRM, document management, communications, analytics, cybersecurity, payment processing, accounting, courier services and technical support.
  • Government departments, statutory authorities, regulators, Customs formations, DGFT offices and portals, ICEGATE, GST authorities, Export Promotion Councils, chambers of commerce, banks and other bodies involved in the service you request.
  • Professional advisers, auditors, accountants, advocates, insurers or recovery and dispute-resolution service providers where reasonably required.
  • Law-enforcement bodies, courts, tribunals, regulators or other competent authorities where disclosure is required or permitted by law or is necessary to protect rights, safety, property or systems.
  • A successor, purchaser, investor or adviser in connection with a proposed or completed merger, reorganisation, financing, sale of business or transfer of assets, subject to appropriate confidentiality measures.
  • Any other person where you have specifically directed or authorised us to share the information.

We do not sell or rent personal data to third parties for their independent advertising purposes.

8. Government Portals and Independent Third Parties

When we submit information to, retrieve records from or communicate through a government, bank, council, chamber, courier, payment or communication platform at your request, that organisation may process the information under its own legal duties, terms and privacy practices. Once information is received and independently controlled by that organisation, its processing may be outside our direct control. You should review the relevant third-party privacy notice where appropriate.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site functioning, remember preferences, protect forms, understand traffic, measure performance and improve user experience. These technologies may collect device and usage information described above. Some cookies may be placed by third-party service providers used for analytics, embedded content, communications or security.

You can control or delete cookies through your browser settings and, where available, our cookie-consent controls. Blocking necessary cookies may affect website functionality. We will seek consent for non-essential cookies where required by applicable law.

10. Cross-Border Processing

Some technology, cloud, email, analytics or communication providers may process or store information outside India. Where personal data is transferred across borders, we will take reasonable steps to use appropriate contractual, technical and organisational safeguards and will comply with any transfer restrictions or requirements applicable under Indian law.

11. Data Retention

We retain personal data only for as long as reasonably necessary to respond to an enquiry, provide and document the requested service, maintain client and transaction history, satisfy legal, tax, accounting, audit and regulatory requirements, resolve disputes, enforce agreements and protect legitimate business and security interests. Retention periods vary according to the type of record, service, portal requirement, statutory limitation period and whether a matter remains pending.

When personal data is no longer required for a lawful purpose, we will take reasonable steps to delete it, securely dispose of it or anonymise it, subject to backup cycles and legal retention obligations.

12. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, loss, misuse or destruction. Measures may include role-based access, secure transmission and storage tools, authentication controls, backups, logging, device and network protections, confidentiality obligations and security review of service providers.

No method of internet transmission or electronic storage is completely secure. You should use approved channels, send only requested documents, verify recipients before sharing files and promptly tell us if you suspect unauthorised access or disclosure. If a personal-data breach occurs, we will investigate and provide notifications where required by applicable law.

13. Your Choices and Rights

Subject to applicable law and appropriate identity verification, you may ask us to:

  • Confirm whether we process your personal data and provide information about the data and relevant processing activities.
  • Correct inaccurate or misleading data, complete incomplete data or update outdated data.
  • Delete personal data that is no longer necessary, unless retention is required for the service, compliance, security, dispute resolution or another lawful purpose.
  • Withdraw consent for future processing where consent is the basis of processing.
  • Stop promotional communications by using an unsubscribe option, replying with an opt-out request or contacting us.
  • Raise a grievance about how your personal data has been handled and, where available under applicable law, nominate another individual to exercise rights on your behalf in the event of death or incapacity.
  • Complain to the competent data-protection authority where you believe your concern has not been resolved.

To submit a request, email info.dwarkadhish@gmail.com with the subject line “Privacy Request”. Please identify the relevant engagement or enquiry and describe your request. We may ask for reasonable information to verify identity and authority before acting. We will respond within the period required by applicable law.

14. Information About Other Individuals

If you provide personal data about a director, partner, employee, authorised signatory, customer, supplier, agent or any other individual, you confirm that you are authorised to provide it and that the individual has received any notice or given any consent required by law. Please share only information that is relevant and necessary for the requested service.

15. Children

Our website and professional services are intended for businesses and adults and are not directed to individuals under 18 years of age. We do not knowingly collect personal data directly from children for marketing or general service enquiries. If you believe a child has provided personal data to us without appropriate authorisation, contact us so that we can review and take suitable action.

16. External Links and Communication Platforms

Our website may link to third-party websites or services, including WhatsApp and government or industry portals. We do not control the privacy or security practices of those third parties. Accessing a third-party service is subject to that provider’s terms and privacy policy.

17. Changes to This Policy

We may update this Policy to reflect changes in our services, technology, data practices or legal obligations. The revised version will be posted on this page with an updated effective or last-updated date. Material changes may also be communicated through other appropriate channels.

18. Privacy and Grievance Contact

For privacy questions, consent withdrawal, rights requests or complaints, contact our Privacy and Grievance Contact using the details below:

Organisation: Dwarkadhish Overseas

Role: Privacy and Grievance Contact

Email: info.dwarkadhish@gmail.com

Telephone / WhatsApp: +91 9993836141

Address: 4th Floor, Startup Huts, Unit 7, near Domino’s Pizza, 27th Main, HSR Layout, Karnataka 560102, India

We encourage you to contact us first so that we can review and address your concern. Nothing in this Policy limits any right available to you under applicable law.

Applicable Legal Framework

This Policy is intended to operate consistently with applicable Indian privacy, information-technology and data-protection requirements, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 to the extent their provisions are in force and applicable.