Skip to main content

Dwarkadhish Overseas

DGFT, Customs and Export Compliance Support Across India

main-logo
Get Free Consultation

Public Website Policy

Privacy Policy

Dwarkadhish Overseas | dwarkadhishoverseas.com

Effective date: 22 August 2026   |   Last updated: 22 August 2026

This Policy explains how Dwarkadhish Overseas handles personal data. It covers how we collect, use, share, store and protect it.

This applies when you visit our website or send us an enquiry. It also applies when you talk to us or hire us for services. These services include DGFT, Customs, export-incentive, refund, licence, documentation or export-compliance work.

1. Scope and Who We Are

Dwarkadhish Overseas (“Dwarkadhish”, “we”, “us” or “our”) runs dwarkadhishoverseas.com. We give expert help to exporters, importers, manufacturers, merchant exporters and other businesses.

This Policy covers personal data. This data may come through our website or our service work. You may give us data online, by email, phone or WhatsApp. You may also give it in person, through file-sharing tools or through an authorised representative.

This Policy covers information about an identifiable individual. Data about a company only may not count as personal data. But this Policy still applies where business records name real people. This includes directors, partners, proprietors, employees and authorised signatories. It also includes customers, suppliers, agents and other individuals.

2. Personal Data We May Collect

Depending on how you interact with us and the service you ask for, we may collect these types of personal data:

  • Contact and enquiry details. This includes your name, company name, job title, address, phone number, WhatsApp number, email, the service you need and your message.
  • Business and registration records. This covers your proprietorship, partnership, LLP or company records. It also covers IEC, GSTIN, PAN, CIN, LLPIN, DIN and other registration numbers. It includes authorisation letters, specimen signatures and details of directors, partners, proprietors, employees or authorised representatives.
  • Identity and verification records, where a service needs them. This can include Aadhaar or other government ID or address proof, photos, digital-signature records and KYC documents. Please give us only the documents we specifically ask for.
  • Trade, Customs, DGFT, tax and banking documents. This includes invoices, shipping bills and bills of entry. It also includes eBRC records, EGM and scroll details, bank letters and AD Code documents. It covers cancelled cheques, refund or incentive records, licences, certificates, statements, application records and related letters.
  • RoDTEP and RoSCTL transaction details. This covers scrip details, ownership and validity records, invoices, transfer letters, bank confirmation and related messages.
  • Billing and payment details. This covers your billing address, tax details, invoice records, bank or UPI references and payment status. Banks or payment providers may handle your payment instrument details directly.
  • Records of our communication with you. This covers emails, WhatsApp messages, call notes, document checklists, instructions, quotes, engagement records, complaints, feedback and follow-up history.
  • Website and device details. This can include your IP address, browser and device type, operating system and rough location based on your IP address. It can also include the referring page, pages viewed, date and time of access, cookie IDs and security logs.

Any other information you choose to give us or anything you let us collect for a clearly stated service or legal reason.

3. Information We Do Not Intentionally Request

We do not ask for certain things on purpose. This includes your internet-banking password. It also includes your debit or credit card PIN and your card CVV. It includes your permanent portal password too. It includes your digital-signature private key. We also do not ask for any other credential. This means anything that gives full access to an account.

Some portals need an OTP or live check. If so, do that step yourself. Do it during the actual verification or filing.

Do not send these credentials by email or WhatsApp. Only send them if we have clearly given you a secure method. That method must be just for that one purpose.

4. How We Obtain Personal Data

  • Directly from you. This happens when you fill in a website form, ask for a consultation, call us, email us or message us on WhatsApp. It also happens when you pay us, share documents or start working with us.
  • From other people linked to your work. This can include your company, employer or authorised representative. It can also include your consultant, bank, Customs broker, logistics provider, customer or supplier. It can include anyone else involved in the work.
  • From official records and portals. This covers government, tax, regulatory, banking or industry sources. We use these when you ask us to check, file, track or follow up something. We only do this where access is allowed and lawful.
  • Automatically, through the website. This includes website logs, cookies and similar tools, when you use the site.
  • From public sources. This includes public records or professional directories. We use these only where it is lawful and only for a real business query or compliance task.

5. Why We Process Personal Data

  • To answer your questions and understand what you need. We use this to give an early assessment, set up consultations and prepare quotes or proposals.
  • To check documents. We use this to check eligibility or completeness, open your file and give you the service you asked for.
  • To handle your compliance work. This covers applications, registrations, certificates and licences. It also covers refunds, incentives, scrip transactions and other compliance matters. We use it to prepare, submit, manage, track, reconcile and follow these up.
  • To keep you updated. This covers document checklists, status updates, approvals and receipts. It also covers payment details, support replies and records that a service is done.
  • To run our business. This covers billing, accounting, tax and collections. It also covers audits, internal admin and business records.
  • To protect people and systems. This covers our clients, our business and our systems. It also covers government and other portals. We use this against fraud, misuse, security problems and unwanted access.
  • To follow the law. This covers rules, regulatory orders, lawful requests and court orders. It also covers record-keeping duties and defending our legal rights.
  • To run and improve our website and services. This covers our forms and our messages to you. It can include combined analytics, where we use them.

6. Consent and Other Permitted Processing

We process personal data only for lawful reasons. These reasons can include your consent. They can include data you give us for a specific request. They can include steps needed to reply to or carry out our work with you. They can also include following the law, protecting legal rights and security and other lawful uses.

Where we rely on your consent, you can withdraw it. Just contact us to do this.

Withdrawing consent does not undo processing we already did lawfully. It may limit what we can do next. This applies where we need that data to keep providing the service.

7. When We Share Personal Data

We only share personal data where we really need to, for the reasons set out in this Policy. This can include sharing with:

  • Our staff and our authorised consultants, agents and contractors. They see data only where they need it, under confidentiality and access rules.
  • Tech and operations providers. These help run our website hosting, cloud storage, email and CRM. They also help with document management, communications, analytics, cybersecurity, payments, accounting, courier services and tech support.
  • Government and regulatory bodies. This includes Customs, DGFT offices and portals and ICEGATE. It includes GST authorities, Export Promotion Councils, chambers of commerce, banks and other bodies tied to your request.
  • Professional advisers. This includes auditors, accountants, advocates, insurers and recovery or dispute-resolution providers, where we reasonably need this.
  • Law-enforcement bodies, courts, tribunals or regulators. We share data here only where the law requires or allows it. We may also share it to protect rights, safety, property or systems.
  • A buyer, investor or adviser. This applies during a proposed or completed merger, reorganisation, financing, sale or asset transfer. We use proper confidentiality steps here.
  • Any other person you specifically tell us to share with.

We do not sell or rent your personal data. We do not give it to others for their own advertising.

8. Government Portals and Independent Third Parties

Sometimes we act on your request. We may submit information to a government body, bank, council, chamber or courier. We may also retrieve records or talk through a payment or communication platform. When we do this, that organisation may process your data. It follows its own legal duties, terms and privacy practices.

Once that organisation gets your data, it controls that data on its own. From that point, we may not control how it is used.

You should check that organisation’s own privacy notice, where you can.

9. Cookies and Similar Technologies

Our website may use cookies and similar tools. These help keep the site working, remember your choices and protect forms. They also help us see traffic, measure performance and improve your experience.

These tools may collect device and usage data. We described this data above.

Some cookies come from outside providers. These help with analytics, embedded content, messages or security.

You can control or delete cookies. Use your browser settings or our cookie-consent tool, where we offer one.

Blocking necessary cookies may stop parts of the site from working.

We will ask for consent for non-essential cookies, where the law requires this.

10. Cross-Border Processing

Some of our providers may store or process data outside India. This can include tech, cloud, email, analytics or messaging providers.

When we send personal data across borders, we take reasonable steps to protect it. We use fitting contracts. We use technical safeguards. We use internal rules too. We also follow any transfer rules that apply under Indian law.

11. Data Retention

We keep personal data only as long as we reasonably need it. This can be to answer an enquiry or to give and record the service you asked for. It can be to keep client and transaction history. It can be to meet legal, tax, accounting, audit or regulatory duties. It can be to resolve disputes, enforce agreements or protect our real business and security interests.

How long we keep data can vary. It depends on the type of record, the service and any portal rule. It also depends on the legal time limit that applies and whether a matter is still open.

Once we no longer need data for a lawful reason, we act. We take reasonable steps to delete it, safely dispose of it or make it anonymous. This is subject to our backup cycles and any legal duty to keep records.

12. Security

We use reasonable safeguards to protect personal data. These are administrative, technical and organisational steps. They guard against unwanted access, changes, leaks, loss, misuse or destruction.

Our steps can include role-based access and secure tools for sending and storing data. They can include login checks, backups and activity logs. They can include device and network protection, confidentiality rules and security checks on our service providers.

No method of sending data online or storing it electronically, is fully secure.

You should use approved channels. Send only the documents we ask for. Check who you are sending files to. Tell us at once if you suspect unwanted access or a leak.

If a data breach happens, we will look into it. We will tell people, where the law requires this.

13. Your Choices and Rights

Subject to the law and once we verify who you are, you may ask us to:

  • Confirm whether we process your data. Tell you about that data and how we process it.
  • Correct wrong or misleading data. Complete data that is incomplete. Update data that is out of date.
  • Delete personal data you no longer need. This does not apply where we must keep it for the service, compliance, security, disputes or another lawful reason.
  • Withdraw your consent for future processing, where consent is the reason, we process it.
  • Stop marketing messages. Use an unsubscribe link, reply to opt out or just contact us.
  • Raise a complaint about how we handled your data. Where the law allows, you can also name someone else to use these rights for you, if you pass away or lose capacity.
  • Complain to the right data-protection authority, if you feel we have not fixed your concern.

To send a request, email info.dwarkadhish@gmail.com. Use the subject line “Privacy Request”. Tell us which engagement or enquiry this is about and describe your request. We may ask you for information to check your identity and authority first. We will reply within the time the law requires.

14. Information About Other Individuals

You may give us data about someone else. This could be a director, partner, employee or authorised signatory. It could be a customer, supplier, agent or any other person.

If you do this, you confirm two things. First, you are allowed to give us this data. Second, that person has had any notice or given any consent, the law requires.

Please share only what is relevant and needed for the service you asked for.

15. Children

Our website and services are for businesses and adults. They are not aimed at anyone under 18.

We do not knowingly collect personal data straight from children. This applies to marketing and general service enquiries.

Do you think a child has given us personal data without the right permission? If so, contact us. We will look into it and take suitable action.

16. External Links and Communication Platforms

Our website may link to other websites or services. This can include WhatsApp and government or industry portals.

We do not control how these other parties handle privacy or security.

If you use one of these services, that provider’s own terms and privacy policy apply.

17. Changes to This Policy

We may update this Policy. This can happen when our services, technology, data practices or legal duties change.

We will post the new version on this page. It will show an updated effective date or last-updated date.

For major changes, we may also tell you through other suitable channels.

18. Privacy and Grievance Contact

For privacy questions, consent withdrawal, rights requests or complaints, contact our Privacy and Grievance Contact using the details below:

Organisation: Dwarkadhish Overseas

Role: Privacy and Grievance Contact

Email: info.dwarkadhish@gmail.com

Telephone / WhatsApp: +91 9993836141

Address: 4th Floor, Startup Huts, Unit 7, near Domino’s Pizza, 27th Main, HSR Layout, Karnataka 560102, India

We encourage you to contact us first so that we can review and address your concern. Nothing in this Policy limits any right available to you under applicable law.

Applicable Legal Framework

This Policy is intended to operate consistently with applicable Indian privacy, information-technology and data-protection requirements, including the Information Technology Act, 2000 and rules made thereunder and the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 to the extent their provisions are in force and applicable.