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Public Website Policy
Refund and Cancellation Policy
Professional Services | dwarkadhishoverseas.com
Effective date: 22 August 2026 | Last updated: 22 August 2026
Our refund principle: If we do not begin the agreed work, the professional-fee advance will be refunded. This also applies if we cannot do the work. In both cases, the cause must lie with us. We refund it as set out below. Once substantive work has begun, the advance is non-refundable. That is so if the client cancels. It is also so if a client-caused conflict stops progress. In that case, we must still be willing and able to complete the agreed work.
1. Scope of This Policy
This Refund and Cancellation Policy (“Policy”) applies to professional services. These are services supplied under the Dwarkadhish Overseas name. This includes services through, or in connection with, dwarkadhishoverseas.com.
For a given engagement, “Dwarkadhish Overseas,” “we,” “us,” or “our” means one thing. It means the legal entity named on the relevant quotation, proposal, engagement letter, or invoice.
“Client,” “you,” or “your” means the person or organisation. This is whoever requests, accepts, or pays for the services.
This Policy forms part of our Terms and Conditions. It also forms part of the Client’s accepted engagement terms. Where a service-specific written term clearly differs from this Policy, that term applies instead. Nothing in this Policy limits a right or remedy that the law does not allow us to exclude.
2. Key Definitions
- “Advance” means professional fees. These are paid before, or during, delivery of the agreed services. It does not include government, statutory, portal, bank, or council charges. It also does not include digital signature, courier, or other third-party charges.
- “Substantive Work” means work beyond a first enquiry or a basic quotation. This can include detailed consultation, document review, and eligibility or portal checks. It can also include preparing a checklist or strategy, drafting, and calculation. It can include preparing an application, filing it, and follow-up work. It can include talking with an authority or bank and checking a transaction. It can also include creating a deliverable made for the Client.
- “Client-Caused Conflict” means an act, omission, dispute, instruction, or situation. This must be caused by the Client or its representatives. It must also stop, delay, or materially change the agreed work, as described in Section 5.
- “Willing and Able to Continue” means one thing. We are ready to carry out the original agreed scope once the Client meets its own responsibilities. It does not mean we must accept unlawful instructions, unsafe practices, or abusive conduct. It also does not mean we must take on new work at the original fee.
3. When a Full Refund Is Available
Subject to Sections 7 and 8, we give a full refund of the professional-fee Advance in three cases:
- First, we tell the client, before Substantive Work begins, that we cannot or will not do the agreed services.
- Second, we do not start the agreed work within the agreed start period. This must be for reasons solely our fault. The client must also give us a fair chance to start and then choose to cancel.
- Third, no Substantive Work or client-specific deliverable has been given. We are also unable to perform the agreed services for reasons that are our fault.
If the client prefers, both sides may agree to a new start date or a replacement service instead of a refund. We will not force this alternative on the Client. It must be by agreement.
4. If We Cannot Complete After Work Has Begun
If Substantive Work has begun, we may later fail to finish the agreed scope. We may be unable to do so. Or we may be unwilling. The cause must lie solely with us. A Client-Caused Conflict must play no part. Then the Client may pick one of these reasonable remedies:
- Finish or fix the agreed work in a new, fair time frame
- A suitable new service that the Client accepts
- A refund of the professional-fee Advance
We will refund the Advance in full if two things hold. The job is not done. The work done has no reasonable use to the Client on its own. It has no value to the Client on its own.
The Client may keep and use a finished piece of work that can stand apart. Then both sides may agree to a proportionate refund. It covers only the unused part of the Advance. Section 8 covers government amounts. It covers third-party amounts too.
5. Client-Caused Conflicts and Midway Cancellation
Once substantive work has begun, the professional-fee advance is non-refundable. This is so if the client cancels, withdraws, abandons, or prevents completion. We must still be willing and able to continue. The same holds if a client-caused conflict arises midway through the engagement.
Client-caused conflicts include, without limitation:
- Failure to provide documents, information, authority, payment, approval, a signature, a digital signature, an OTP, or live authentication, where any of these is incomplete, inaccurate, not genuine, unlawful, or late.
- Changing the entity, transaction, port, bank, scheme, period, application type, instructions, desired outcome, or agreed scope after work has begun.
- Asking for repeated rework, urgent delivery or extra services outside the original scope. This holds if the client declines the matching change in fee or timeline.
- An internal dispute among the client’s directors, partners, employees, shareholders, advisers, customers, suppliers, or representatives.
- Appointing another consultant or representative. This holds if it causes clashing instructions, duplicate filings or doubt about the client’s approvals.
- Asking us to submit false information, conceal a material fact, bypass a lawful process, or carry out any unlawful, misleading, or unauthorised act.
- Abusive, threatening, discriminatory or seriously disruptive conduct toward our team.
- Ceasing communication, withholding cooperation or refusing to follow the accepted engagement terms. This holds while we stay ready to do the original scope.
In these cases, we may pause or close the engagement. We may keep the professional-fee Advance. We keep it against these: work performed, capacity reserved, commitments made and resulting administrative cost. Government or third-party amounts not yet paid or committed will not count as earned by us.
6. Notice and Opportunity to Resolve a Conflict
Where a client-caused conflict can reasonably be resolved, we will normally send the client written notice. This notice will explain the issue, what the Client must do, and the likely effect on scope, fees, or timing. The client will usually have seven calendar days to respond or resolve the issue. A shorter period may apply where a deadline is about to expire, such as a filing, licence, scrip, statutory deadline, quotation validity, or portal window.
If the Client resolves the issue, we will resume the original scope, where reasonably possible. We may instead close the matter without refunding the professional-fee advance in three situations. The client does not resolve the issue. The client rejects a necessary change request. Or the client asks us to stop. Minor disagreements that do not prevent performance will not, on their own, count as a client-caused conflict.
7. Additional Requirements and Changes in Scope
Certain events may fall outside the original scope. These include a new authority query, a document requirement, a client instruction, a factual change, a legal or procedural development, a portal issue, or an additional deliverable. Where this happens, we will tell the client the changed work, the additional fee or cost, and the expected timeline. We will obtain written approval before carrying out any chargeable work beyond the original scope.
If the client does not approve the additional work, we have three options. We may complete the part of the original scope that is not affected. We may pause the affected work. Or we may close the affected matter. A refusal to approve genuinely additional work does not entitle the Client to a refund for substantive work already performed.
8. Non-Refundable Charges
The items below are non-refundable, once paid, used, or committed. This is unless the law requires a refund, or the amount can be recovered from the relevant third party.
- Government and statutory fees, portal fees, Export Promotion Council or chamber charges, bank charges, digital-signature costs, stamp duty, notarisation, attestation, and similar official expenses.
- Courier, travel, translation, or third-party professional or verification costs, where the client approved these.
- Professional fees for substantive work already performed.
- Amounts charged for a consultation, assessment, document review, report, or other deliverable, where this was expressly agreed and has been completed.
Sometimes a third party later returns an amount that was recovered from the client. If no amount remains due to us at that point, we will pass on the recoverable balance. This is after any lawful tax or transaction adjustment.
9. Government Decisions, Delays and Rejections
Payment is for professional work. It is not for a guaranteed result. Government bodies, banks, councils, portals and firms make their own decisions.
We owe no refund only because an authority delays the matter. Nor do we owe one if it raises a query. The same is true if it changes its process. It is true if it rejects or refuses an application. It is true if it holds back a refund or incentive. It is true if it finds the client ineligible. This holds if we did the agreed work with reasonable care.
An authority’s reply may add work. We will handle that under the original scope. Or we will use an approved change request. That depends on the case.
This section does not shield us from our own faults. We stay liable if we fail to do the agreed work. We must do it with reasonable care and skill.
10. Cancellation Before Work Begins
The Client may ask to cancel. This must be before substantive work begins. We will refund the professional-fee advance. We may keep only one thing. That is a third-party charge. We must have shown it to the client as its own item. The client must have approved it. It must be paid. Or it must be irreversibly committed.
If substantive work has begun, Sections 4 to 9 apply.
11. Duplicate and Excess Payments
A verified duplicate is refunded. So is an accidental excess. So is a payment on an invoice we cancelled before work began. We may adjust one thing first. That is any sum the law says is due. It must be due on another identified invoice. The Client must have agreed to this. Or the law must permit it.
12. How to Request Cancellation or a Refund
An approved refund is normally processed in seven to ten business days. The count starts when we decide the refund. It also waits for any details we need to pay it. We will usually send it back the way it came. That is the original payment method or bank account. Banks and payment firms may need more time.
Taxes such as GST may have been charged. If so, we may issue a credit note. We may also adjust the tax as the law allows. We may cut the refund only as this Policy allows. The accepted engagement terms must allow it. So must the law. We will explain any material deduction in a reasonable way.
13. Refund Method and Processing Time
An approved refund will normally be processed within seven to ten business days after the refund decision and receipt of any information required to make the payment. It will ordinarily be returned to the original payment method or originating bank account. Banking or payment-provider processing may take additional time.
Where GST or another tax was charged, we may issue a credit note or make a lawful tax adjustment. The refund amount may be reduced only by deductions permitted by this Policy, the accepted engagement terms and applicable law. We will provide a reasonable explanation of any material deduction.
14. Concerns and Grievances
If the client disagrees with a refund decision, they may submit a written grievance using the contact details below. We encourage the Client to allow us a reasonable opportunity to review and resolve the matter before initiating a payment dispute. Nothing in this policy prevents either party from exercising a lawful remedy or approaching a competent consumer, regulatory, or judicial authority.
15. Changes to This Policy
We may update this Policy for future engagements by publishing a revised version with a new effective date. A change will not reduce a refund right already accepted for an active engagement unless required by law or agreed in writing.
16. Contact
Business: Dwarkadhish Overseas
Website: dwarkadhishoverseas.com
Email: info.dwarkadhish@gmail.com
Telephone / WhatsApp: +91 9993836141
Office: 4th Floor, Startup Huts, Unit 7, near Domino’s Pizza, 27th Main, HSR Layout, Karnataka 560102, India