DGFT, Customs and Export Compliance Support Across India
Public Website Policy
Refund and Cancellation Policy
Professional Services | dwarkadhishoverseas.com
Effective date: 22 August 2026 | Last updated: 22 August 2026
Our refund principle: if we do not begin or cannot perform the agreed work for reasons attributable to us, the professional-fee advance will be refunded as set out below. Once substantive work has begun, the advance is non-refundable where the Client cancels or a Client-caused conflict prevents progress while we remain willing and able to complete the agreed work.
1. Scope of This Policy
This Refund and Cancellation Policy (“Policy”) applies to professional services supplied under the Dwarkadhish Overseas name through or in connection with dwarkadhishoverseas.com. For a particular engagement, “Dwarkadhish Overseas”, “we”, “us” or “our” means the legal entity identified on the applicable quotation, proposal, engagement letter or invoice. “Client”, “you” or “your” means the person or organisation requesting, accepting or paying for the services.
This Policy forms part of our Terms and Conditions and the Client’s accepted engagement terms. A service-specific written term will apply where it clearly differs from this Policy. Nothing in this Policy limits a right or remedy that cannot lawfully be excluded.
2. Key Definitions
- “Advance” means professional fees paid before or during delivery of the agreed services. It does not include government, statutory, portal, bank, council, digital-signature, courier or other third-party charges.
- “Substantive Work” means work beyond a preliminary enquiry or basic quotation, including detailed consultation, document review, eligibility or portal verification, preparing a checklist or strategy, drafting, calculation, application preparation, filing, follow-up, authority or bank communication, transaction verification or creation of a client-specific deliverable.
- “Client-Caused Conflict” means an act, omission, dispute, instruction or circumstance attributable to the Client or its representatives that prevents, delays or materially changes the agreed work, as described in Section 5.
- “Willing and Able to Continue” means that we are ready to perform the original agreed scope after the Client fulfils its responsibilities. It does not require us to accept unlawful instructions, unsafe practices, abusive conduct or new work at the original fee.
3. When a Full Refund Is Available
Subject to Sections 7 and 8, we will refund the professional-fee Advance in full where:
- we inform the Client before Substantive Work begins that we cannot or will not undertake the agreed services;
- we do not begin the agreed work within the expressly agreed start period for reasons solely attributable to us, and the Client chooses cancellation after giving us a reasonable opportunity to start; or
- no Substantive Work or client-specific deliverable has been provided and we are unable to perform the agreed services for reasons attributable to us.
If the Client prefers, the parties may agree to a revised start date or replacement service instead of a refund. We will not impose that alternative without the Client’s agreement.
4. If We Cannot Complete After Work Has Begun
If Substantive Work has begun but we later become unable or unwilling to complete the agreed scope for reasons attributable solely to us, and the matter is not affected by a Client-Caused Conflict, the Client may choose one of the following reasonable remedies:
- completion or correction of the agreed work within a reasonable revised period;
- a suitable replacement service accepted by the Client; or
- a refund of the professional-fee Advance.
The professional-fee Advance will be refunded in full where the agreed service remains incomplete and the work performed has no reasonable standalone use or value to the Client. If the Client chooses to retain and use a completed, separable deliverable, the parties may agree to a proportionate refund of only the unused professional-fee balance. Government and third-party amounts are treated under Section 8.
5. Client-Caused Conflicts and Midway Cancellation
Once Substantive Work has begun, the professional-fee Advance is non-refundable if the Client cancels, withdraws, abandons or prevents completion and we remain Willing and Able to Continue. The same applies where a Client-Caused Conflict arises midway through the engagement.
Client-Caused Conflicts include, without limitation:
- failure to provide complete, accurate, genuine, lawful or timely documents, information, authority, payment, approval, signature, digital signature, OTP or live authentication;
- changing the entity, transaction, port, bank, scheme, period, application type, instructions, desired outcome or agreed scope after work has begun;
- requesting repeated rework, urgent delivery or additional services that were not included in the original scope and declining the related change in fee or timeline;
- an internal dispute among the Client’s directors, partners, employees, shareholders, advisers, customers, suppliers or representatives;
- appointing another consultant or representative in a way that creates conflicting instructions, duplicate filings or an inability to rely on the Client’s approvals;
- asking us to submit false information, conceal a material fact, bypass a lawful process or perform any unlawful, misleading or unauthorised act;
- abusive, threatening, discriminatory or seriously disruptive conduct toward our team; or
- ceasing communication, withholding cooperation or refusing to follow the accepted engagement terms while we remain ready to perform the original scope.
In these circumstances, we may pause or close the engagement and retain the professional-fee Advance against work performed, capacity reserved, commitments made and resulting administrative cost. Any government or third-party amount that has not yet been paid or committed will not be treated as earned by us.
6. Notice and Opportunity to Resolve a Conflict
Where a Client-Caused Conflict can reasonably be resolved, we will normally send a written notice explaining the issue, what the Client must do and the likely effect on scope, fees or timing. The Client will usually have seven calendar days to respond or cure the issue. A shorter period may apply where a filing, licence, scrip, statutory deadline, quotation validity or portal window is about to expire.
If the Client resolves the issue, we will resume the original scope where reasonably possible. If the Client does not resolve it, rejects a necessary Change Request or asks us to stop, we may close the matter without refund of the professional-fee Advance. Minor disagreements that do not prevent performance will not by themselves be treated as a Client-Caused Conflict.
7. Additional Requirements and Changes in Scope
A new authority query, document requirement, Client instruction, factual change, legal or procedural development, portal issue or additional deliverable may fall outside the original scope. We will communicate the changed work, additional fee or cost and expected timeline and obtain written approval before performing chargeable work outside the original scope.
If the Client does not approve the additional work, we may complete the unaffected original scope, pause the affected work or close the affected matter. A refusal to approve genuinely additional work does not entitle the Client to a refund for Substantive Work already performed.
8. Non-Refundable Charges
Unless required by law or recoverable from the relevant third party, the following are non-refundable once paid, used or committed:
- government and statutory fees, portal fees, Export Promotion Council or chamber charges, bank charges, digital-signature costs, stamp duty, notarisation, attestation and similar official expenses;
- courier, travel, translation, third-party professional or verification costs approved by the Client;
- professional fees attributable to Substantive Work already performed; and
- amounts charged for an expressly agreed consultation, assessment, document review, report or other completed deliverable.
If a third party later returns an amount that was recovered from the Client and no amount remains due to us, we will pass on the recoverable balance after any lawful tax or transaction adjustment.
9. Government Decisions, Delays and Rejections
Payments are for professional work, not for a guaranteed government, bank, council, portal or commercial outcome. No refund is due solely because an authority delays, raises a query, changes its process, rejects or refuses an application, withholds a refund or incentive, or decides that the Client is ineligible, provided we performed the agreed work with reasonable care.
If the authority’s response creates additional work, it will be handled under the original scope or an approved Change Request, as applicable. This Section does not protect us from responsibility for our own failure to perform the agreed service with reasonable care and skill.
10. Cancellation Before Work Begins
The Client may request cancellation before Substantive Work begins. The professional-fee Advance will be refunded, less only any separately disclosed and Client-approved third-party charge already paid or irreversibly committed. If Substantive Work has already begun, Sections 4 to 9 apply.
11. Duplicate and Excess Payments
A verified duplicate payment, accidental excess payment or payment against an invoice that we cancelled before work began will be refunded after adjustment of any amount lawfully due for another identified invoice, where the Client has authorised that adjustment or it is otherwise permitted by law.
12. How to Request Cancellation or a Refund
Send a written request to info.dwarkadhish@gmail.com with the subject line “Cancellation / Refund Request”. Include the Client name, invoice number, service, payment date and reference, reason for the request and relevant correspondence or documents. Requests from a person other than the contracting Client must include evidence of authority.
We will acknowledge the request within three business days where reasonably practicable. We may ask for additional information and will review the accepted scope, work records, deliverables, costs, communications and cause of cancellation before deciding the amount, if any, refundable.
13. Refund Method and Processing Time
An approved refund will normally be processed within seven to ten business days after the refund decision and receipt of any information required to make the payment. It will ordinarily be returned to the original payment method or originating bank account. Banking or payment-provider processing may take additional time.
Where GST or another tax was charged, we may issue a credit note or make a lawful tax adjustment. The refund amount may be reduced only by deductions permitted by this Policy, the accepted engagement terms and applicable law. We will provide a reasonable explanation of any material deduction.
14. Concerns and Grievances
If the Client disagrees with a refund decision, it may submit a written grievance using the contact details below. We encourage the Client to allow us a reasonable opportunity to review and resolve the matter before initiating a payment dispute. Nothing in this Policy prevents either party from exercising a lawful remedy or approaching a competent consumer, regulatory or judicial authority.
15. Changes to This Policy
We may update this Policy for future engagements by publishing a revised version with a new effective date. A change will not reduce a refund right already accepted for an active engagement unless required by law or agreed in writing.
16. Contact
Business: Dwarkadhish Overseas
Website: dwarkadhishoverseas.com
Email: info.dwarkadhish@gmail.com
Telephone / WhatsApp: +91 9993836141
Office: 4th Floor, Startup Huts, Unit 7, near Domino’s Pizza, 27th Main, HSR Layout, Karnataka 560102, India