DGFT, Customs and Export Compliance Support Across India
Public Website Policy
Terms and Conditions
Website Use and Professional Services | dwarkadhishoverseas.com
Effective date: 22 August 2026 | Last updated: 22 August 2026
Our working principle: before work begins, we will communicate the agreed scope, deliverables, required documents, professional fees, important exclusions and expected timeline. If a material change or additional requirement arises during the work, we will explain its effect on scope, fees and timing and obtain the Client’s approval before carrying out work outside the original scope.
1. About These Terms
These Terms and Conditions (“Terms”) govern use of dwarkadhishoverseas.com (the “Website”) and professional services supplied under the Dwarkadhish Overseas name. For a particular engagement, “Dwarkadhish Overseas”, “we”, “us” or “our” means the legal entity identified on the applicable quotation, proposal, engagement letter or invoice. “Client”, “you” or “your” means the person or organisation using the Website or requesting, accepting or paying for Services.
By using the Website, you agree to the website-use provisions of these Terms. A professional-services engagement is created only when we and the Client accept identified Engagement Terms as described below. Merely visiting the Website or submitting an enquiry does not create a professional, fiduciary, agency or advisory relationship.
Nothing in these Terms limits any right or remedy that cannot lawfully be excluded. If you are a consumer under applicable law, mandatory consumer protections continue to apply.
2. Definitions and Order of Documents
- “Services” means the DGFT, Customs, ICEGATE, export-incentive, refund, licence, certificate, documentation, transaction, registration, advisory, outsourcing or related support identified in the Engagement Terms.
- “Engagement Terms” means the accepted quotation, proposal, engagement letter, statement of work, invoice, email or other written communication that identifies the Services and commercial terms for a Client.
- “Original Scope” means the Services, deliverables and standard follow-up expressly included in the accepted Engagement Terms, read with the assumptions and exclusions stated there.
- “Change Request” means a written proposal to vary the Original Scope, deliverables, assumptions, professional fees, third-party costs, responsibilities or expected timeline.
- “Written” or “in writing” includes signed documents and messages sent by email or through an agreed business messaging channel, including WhatsApp, that can be retained and reproduced.
If documents conflict, a signed engagement letter or statement of work prevails, followed by the accepted quotation or proposal, an approved Change Request, the invoice for the identified Services and then these Terms. A service-specific written term overrides these Terms only for that engagement and only to the extent of the conflict.
3. Eligibility and Authority
You must be legally competent to contract. If you act for a company, firm, LLP, trust, association or another person, you confirm that you have authority to accept the Engagement Terms, provide instructions, share documents, approve filings and incur charges on that party’s behalf. We may request evidence of authority at any time.
4. How an Engagement Is Formed
After an enquiry or discovery discussion, we may issue Engagement Terms. An engagement begins when the Client accepts them by signature, email or WhatsApp confirmation, or by paying an invoice that clearly identifies the Services and refers to these Terms. Where a quotation expressly states another method of acceptance, that method will apply. We may decline a request before acceptance, including where there is a conflict, legal or compliance concern, capacity constraint, incomplete information or non-payment.
The Engagement Terms and these Terms together form the agreement for the Services. Any Client purchase order or standard terms apply only if we expressly accept them in writing.
5. Information Shared Upfront
Before substantive work begins, we will provide or confirm, as applicable:
- the requested Services and principal deliverables included in the Original Scope;
- the Client information, documents, authorisations, approvals and dependencies reasonably known at that stage;
- the professional fees, applicable taxes, payment schedule and any known government, statutory, portal, bank, council, digital-signature, courier, travel or other third-party charges;
- important assumptions, limitations and exclusions, including whether departmental representation, hearings, replies to notices, appeals, repeated revisions or travel are outside the Original Scope; and
- the expected start date or timeline, subject to complete documents, payment, Client approvals, portal availability and third-party or government processing.
A requirement that could not reasonably be identified before document review or authority feedback may be treated as a change under Section 6. We will use reasonable care to explain this when it arises.
6. Changes and Additional Requirements
A Change Request may be necessary if the Client changes its instructions, facts, documents, entity, port, bank, scheme, period, application type or desired outcome; asks for extra deliverables or faster completion; provides incomplete, inaccurate or replacement documents; requests repeated rework outside the agreed revision allowance; or if an authority, portal, bank, council or other third party raises a new query or requirement that was not reasonably included in the Original Scope. A change in law, procedure, official fee or portal process, and an unforeseen technical or factual issue, may also require a Change Request.
When a material change or additional requirement arises, we will communicate:
- what has changed and, where reasonably possible, why it is required;
- the extra or revised work and any change to deliverables or Client responsibilities;
- any additional professional fee, tax, government fee or third-party cost; and
- the expected effect on timing, sequencing, dependencies or the likelihood of completion.
We will not perform chargeable work outside the Original Scope or incur a material additional third-party cost without the Client’s written approval. Approval may be given by email or an agreed WhatsApp number. If the Client does not approve a Change Request, we may continue the unaffected Original Scope, pause the affected work or close the affected matter, depending on what is reasonably possible and lawful.
Minor corrections that are necessary to deliver the Original Scope and do not materially change the work are not treated as additional requirements. We will not use this Section to re-price work merely because it requires the ordinary effort reasonably contemplated by the accepted Engagement Terms.
7. Client Responsibilities
The Client must:
- provide complete, accurate, current and lawful information and legible documents, and promptly disclose any fact, notice, deadline, rejection, litigation, investigation, prior filing or change that may affect the Services;
- ensure it has the right and authority to provide personal, business, banking, trade, Customs, tax and regulatory information and to instruct us to process or submit it;
- review drafts, forms, classifications, calculations, declarations and filing particulars and provide timely approvals, signatures, digital signatures, OTP or live authentication where required;
- maintain independent copies of all source documents, acknowledgements, licences, certificates, scrips and correspondence;
- pay invoices, government charges and third-party costs when due and maintain sufficient portal, bank or other balances where required;
- use Services and deliverables only for lawful purposes and comply with all applicable import, export, foreign-trade, Customs, tax, banking, sanctions and other legal requirements; and
- keep contact details and authorised representatives current and respond within the time needed to protect a filing or statutory deadline.
Do not send us internet-banking passwords, card PINs or CVVs, permanent government-portal passwords, digital-signature private keys or unrestricted account credentials. OTPs and live authentication should be completed by the authorised individual through the agreed process.
8. Professional Fees, Taxes and Other Charges
Unless the Engagement Terms say otherwise, quoted prices are professional charges for the basic application preparation, filing and standard follow-up expressly included in the Original Scope. GST and other applicable taxes are additional unless expressly stated to be included.
Government and statutory fees, Export Promotion Council or chamber fees, portal charges, bank charges, digital-signature costs, stamp duty, notarisation, attestation, translation, courier, travel, accommodation, third-party professional fees, departmental representation and work outside the Original Scope are additional unless expressly included. These amounts may change without our control and are charged at actual cost or at the amount disclosed in the Engagement Terms or approved Change Request.
A cost estimate is not a fixed fee unless described as fixed. Any deposit or advance will be adjusted in accordance with the accepted Engagement Terms and the work performed. We will provide reasonable supporting information for reimbursable out-of-pocket expenses upon request.
9. Invoicing and Payment
Invoices are payable by the due date shown on the invoice or in the Engagement Terms. The Client must promptly identify any genuine billing concern; undisputed amounts remain payable. If an amount is overdue, we may pause work after giving reasonable notice, decline to make a filing or incur a cost, withhold work product to the extent permitted by law, or terminate the affected engagement. Any late-payment charge applies only if disclosed in the Engagement Terms or invoice and permitted by law.
The Client is responsible for consequences caused by a missed filing, expiry, lost opportunity or delayed processing where we could not proceed because required payment, documents, instructions, approvals, signatures or authentication were not provided on time. We will nevertheless take reasonable steps to warn the Client of a known material deadline.
10. Timelines and Dependencies
Unless expressly guaranteed in writing, all dates and timelines are good-faith estimates, not promises of approval or completion by a fixed date. Work normally begins after acceptance, receipt of any required advance and receipt of reasonably complete documents and instructions.
Completion may depend on the Client and on DGFT, Customs, ICEGATE, GST authorities, banks, Export Promotion Councils, chambers, courier providers, government portals and other third parties. Their processing times, queries, inspections, hearings, technical outages and decisions are outside our control. We will communicate a material delay or new dependency when reasonably known and, if it changes the Original Scope, follow Section 6.
11. Client Review, Authorisation and Filings
The Client remains responsible for the accuracy and legal effect of its underlying facts, transactions and documents. Before a material submission, we may provide a draft, summary or filing particulars for approval. Approval confirms that the Client has reviewed the information, has authority to submit it and believes it to be complete and accurate.
Where the Client authorises us to submit through a portal or to communicate with an authority, bank, council or other body, that authorisation is limited to the agreed Services. We may rely on instructions received from the Client’s designated representative unless the Client notifies us in writing that the authority has changed.
12. Government Decisions and No Guarantee
We provide professional assistance and do not control government departments, statutory authorities, banks, councils, chambers, portal operators or other decision-makers. We do not guarantee issuance, registration, approval, licence, certificate, incentive, refund, scrip, duty benefit, processing time, classification, transaction rate or a particular authority response. Eligibility and outcomes depend on applicable law, scheme conditions, Client facts, evidence and the relevant authority’s decision.
Any preliminary view, eligibility indication, estimate or strategy is based on information then available and may change after document verification, legal or procedural developments, portal checks, authority feedback or Client changes.
13. RoDTEP, RoSCTL and Similar Transactions
Any support for a RoDTEP, RoSCTL or similar credit, scrip or transferable-benefit transaction is subject to verification of ownership, validity, value, transferability, portal status, documents and agreed commercial terms. Rates or values discussed before verification are indicative unless expressly fixed in writing for a stated validity period.
The Client must provide genuine and complete supporting records and confirm it has good title and authority to transact. Where original documents, bank attestation, transfer letters, portal actions or other conditions are agreed, completion is subject to those conditions. We may pause or refuse a transaction if verification is incomplete or if a compliance, fraud, title or sanctions concern arises.
14. Cancellation, Refunds and Closure
A cancellation or refund is governed first by the accepted Engagement Terms and any refund and cancellation policy published on the Website. Unless those documents state otherwise, professional fees for work already performed are not refundable, and government fees, statutory charges, portal costs, bank charges and other third-party amounts already paid or committed are not refundable by us.
If a Client cancels before completion, we will reasonably assess the work performed, costs incurred and commitments made. Any unearned professional-fee balance that is refundable under the Engagement Terms will be returned after adjustment. If we cancel for reasons not caused by the Client and cannot complete the Services, we will apply the same reasonable adjustment. No refund is due solely because an authority delays, queries, rejects or refuses a matter where we performed the agreed work with reasonable care. Mandatory refund rights under applicable law are unaffected.
15. Confidentiality and Privacy
Each party must use reasonable care to protect the other party’s confidential information and use it only for the engagement, internal administration, legal compliance and enforcement of rights. Confidentiality does not cover information that is public through no breach, was lawfully known without restriction, is independently developed, is lawfully received from another source or must be disclosed by law or a competent authority.
We process personal data in accordance with our Privacy Policy published on the Website. The Client must ensure it is authorised to share personal data with us and has provided any notice or obtained any consent required for directors, partners, employees, authorised signatories, customers, suppliers and other individuals.
16. Electronic Communications and Approvals
The parties may communicate and approve routine matters by email, telephone and agreed messaging platforms such as WhatsApp. The Client accepts the ordinary security and delivery risks of these channels and must verify unusual payment instructions, bank-detail changes or requests for sensitive data by calling our published telephone number.
A message from the Client’s designated email address or telephone number may be treated as authorised unless we have reason to doubt it. The Client must promptly report loss, compromise or unauthorised use of an account or device. Electronic records and approvals may be retained as engagement records.
17. Website Use
Website content is provided for general information about our services and does not constitute legal, tax, accounting, investment or transaction advice for a particular matter. The Client should obtain advice appropriate to its facts before acting. Service descriptions, indicative timelines and prices may change; the accepted Engagement Terms control a particular engagement.
You must not:
- use the Website unlawfully, fraudulently or to submit false, misleading, infringing, harmful or unauthorised information;
- interfere with Website security or operation, introduce malware, scrape at unreasonable scale, probe vulnerabilities or attempt unauthorised access;
- impersonate another person or misrepresent authority, identity, ownership, eligibility or a transaction; or
- copy, republish or commercially exploit Website content except as permitted by law or with our written consent.
We may restrict or block access to protect the Website, users or our rights. Links to government or third-party websites are provided for convenience; we do not control their content, security, availability or terms.
18. Intellectual Property and Deliverables
The Website, branding, layouts, original explanatory content, internal methods, templates, checklists, know-how and tools remain owned by us or our licensors. Subject to full payment, the Client may use final client-specific applications, reports, letters and other deliverables for the purpose for which they were supplied.
Pre-existing materials, generic templates, methods, know-how and third-party materials are not transferred to the Client. The Client retains ownership of its source documents, data, trademarks and content and grants us a limited right to use them to provide the Services, comply with law and maintain appropriate engagement records.
19. Third-Party Platforms and Service Providers
The Services may use government portals, bank systems, Export Promotion Councils, chambers, communication platforms, digital-signature providers, payment providers, cloud services, couriers and other third-party systems. Their availability, processing, fees, security procedures and terms are outside our control. The Client may be required to accept their terms or complete authentication directly. We are not responsible for a third party’s independent act or omission, but we remain responsible for selecting and managing our own service providers with reasonable care where applicable.
20. Standard of Service and Disclaimers
We will perform the accepted Services with reasonable care and skill, using information and authorisations supplied by the Client. Except for express commitments in the Engagement Terms and warranties that cannot lawfully be excluded, the Website and Services are provided without any implied guarantee of uninterrupted availability, fitness for an unstated purpose or a particular regulatory or commercial result.
We may use professional judgment and reasonable interpretations where rules, classifications, portal behaviour or authority practices are unclear. Unless expressly included in the Original Scope, we do not conduct an audit or independently verify every source fact or document and may rely on Client-provided information.
21. Limitation of Liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for loss of profit, revenue, opportunity, goodwill or anticipated benefit, arising from the Website or Services. This does not exclude a direct loss that was reasonably foreseeable and caused by a party’s breach.
To the maximum extent permitted by law, our total aggregate liability arising from an affected engagement will not exceed the professional fees actually paid to us for the specific Services giving rise to the claim. The cap does not apply to fraud, wilful misconduct, gross negligence, breach of confidentiality or data-protection obligations, or any liability that cannot lawfully be limited. Government fees, taxes and amounts paid to third parties are not professional fees for this purpose.
22. Client Indemnity
To the extent permitted by law, the Client will indemnify us against a third-party claim, penalty, cost or loss arising directly from the Client’s materially false, forged, misleading, unauthorised or unlawfully obtained information or documents; an unlawful instruction; or the Client’s material breach of Section 7. This does not apply to the extent the loss was caused by our own breach, negligence, wilful misconduct or failure to follow an accepted instruction. We will give reasonable notice of a claim and allow reasonable participation in its defence.
23. Suspension and Termination
Either party may end an engagement by written notice, subject to the accepted Engagement Terms. We may suspend or terminate immediately where reasonably necessary because of non-payment, missing authority, prolonged non-response, false or suspicious documents, unlawful instructions, abuse, a conflict, security risk, regulatory concern or a material breach that cannot be cured. Where a remediable breach is not urgent, we will normally give a reasonable opportunity to cure it.
On termination, the Client must pay for work performed and approved costs incurred up to the termination date. We will provide reasonably available completed or paid-for client-specific deliverables, subject to law, confidentiality, record-retention duties and any lawful right to withhold. Sections that by nature should survive, including payment, confidentiality, intellectual property, liability, indemnity, dispute and general provisions, continue after termination.
24. Events Outside Reasonable Control
Neither party is responsible for delay or failure caused by an event beyond its reasonable control, including government action, legal change, portal or banking outage, cyberattack not caused by a failure to use reasonable safeguards, telecommunications failure, natural disaster, epidemic, labour disruption, civil disturbance or failure of a critical third-party system. The affected party will take reasonable steps to reduce the impact and resume performance. Payment for work already performed and costs already incurred remains due.
25. Disputes, Governing Law and Jurisdiction
These Terms and each engagement are governed by the laws of India. Before starting formal proceedings, the parties will attempt in good faith to resolve a dispute through written notice and discussion for at least 15 days, unless urgent interim relief is reasonably required. Subject to mandatory law and any different forum expressly agreed in the Engagement Terms, courts of competent jurisdiction in Bengaluru, Karnataka will have exclusive jurisdiction.
26. Changes to These Terms
We may update these Terms for future Website use and future engagements by posting a revised version with a new effective date. A change will not alter an already accepted Original Scope, fee or material right during an active engagement unless required by law or agreed in writing. Any service-specific mid-engagement change will be handled under Section 6.
27. General Provisions
- Entire agreement. The accepted Engagement Terms, approved Change Requests and these Terms form the entire agreement for the Services and replace prior discussions about the same subject, except for fraud or a written term expressly preserved.
- If a provision is unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary; the remaining provisions continue.
- No waiver. A delay or failure to enforce a right is not a waiver. A waiver must be written and applies only to the stated instance.
- The Client may not transfer an engagement without our written consent. We may transfer it as part of a genuine business reorganisation or transfer, provided this does not materially reduce the Client’s rights and appropriate notice is given.
- No partnership. The engagement does not create a partnership, employment relationship, joint venture or general agency between the parties.
- Headings are for convenience and do not limit interpretation. Words such as “including” are illustrative and not exhaustive.
28. Contact
For questions about these Terms, a quotation, a Change Request, billing or an active engagement, contact us using the details below:
Business: Dwarkadhish Overseas
Website: dwarkadhishoverseas.com
Email: info.dwarkadhish@gmail.com
Telephone / WhatsApp: +91 9993836141
Office: 4th Floor, Startup Huts, Unit 7, near Domino’s Pizza, 27th Main, HSR Layout, Karnataka 560102, India