Audits are regularly used by companies of all sizes to guarantee the quality and conformity of their products and/or services. They involve systematic processes such as routine inspections of equipment, measurements and other steps that can be complex to manage and even more complicated to analyse when the right tools are not at their disposal.
Audits normally aimed to assure the quality of what is being offered to customers and that they are satisfied with the all aspects of the product or service.For example, in the retail industry, audits are especially useful for organisations that have branches located in many cities and locations. An accurate audits helps companies to maintain high levels of consistency across their brand.
An audit is conducted to ensure that a particular product or service complies with the rules and standards established by the industry. More than just a mere checklist, it is a detailed report that ranges from the industry being inspected (e.g, the catering industry) to the nature of contact with the consumer.
The frequency of an audit must be systematic in order to ensure the preservation of quality, and it is this, among other details, which separate an audit from an ordinary inspection.
The purpose of the audit is to ensure that operations are running as planned and should draw the managers’ attention to non-compliant aspects of the company and provide insight in to how these issues can be fixed.
There are two types of audits —an internal audit, carried out by the company’s own members in order to guarantee the quality of what is produced and is done in accordance with the possible legislation being applied. The second type is an external audit, which consists of a regulatory body that visits a company to ensure that regulations are being observed and will then decide whether certifications should be granted or maintained.
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